Customizing Your Agent

Fine-tune how your AI agent sounds, what it says, and how it behaves.

Editing Your Agent

1. Go to Dashboard > Agents
2. Click on the agent you want to edit
3. Make your changes
4. Click Save

Voice Settings

Changing the Voice

To switch to a different voice:

1. Click on the voice selection area
2. Browse and preview available voices
3. Select a new voice
4. Save your changes

Adjusting Speed

Use the speaking speed slider to control pace:

• Slower — Better for detailed information (pricing, addresses)
• Normal (1.0x) — Best for most conversations
• Faster — Good for simple, quick interactions

Writing a Great Greeting

Your greeting is the first thing callers hear. Make it natural and include your business name:

Good greetings:

“Hi, thanks for calling Smith Plumbing! This is Sarah, how can I help you today?”

“Good morning, you’ve reached Johnson HVAC. This is Alex. What can I do for you?”

“Thanks for calling City Electric! How can I help?”

Tips for greetings:

• Keep it under 2 sentences
• Always include your business name
• Sound warm and welcoming
• End with an open question

Agent Instructions

Instructions for how your agent behaves are configured at the business level, not on the agent itself. Your agent is a voice persona — the business profile, services, FAQs, and knowledge base provide the information your agent uses during calls.

To update what your agent knows and how it behaves:

1. Go to Dashboard > Business
2. Click on your business
3. Edit the relevant tabs (Profile, Operations, Knowledge, Tools, etc.)

Learn more about setting up your business →

Deleting an Agent

If you no longer need an agent:

1. Go to Dashboard > Agents
2. Click the menu icon on the agent
3. Select Delete
4. Confirm the deletion