Do Not Call List

The Do Not Call (DNC) list prevents your AI agent from calling specific phone numbers. Numbers on this list are automatically skipped during outbound campaigns.

How It Works

Every business has its own DNC list. Before placing an outbound call, Akol checks the number against your DNC list. If the number is found, the call is skipped and the contact is marked accordingly.

DNC Sources

Each entry on the list has a source that indicates how it got there:

Adding Numbers

Single Number

1. Go to Dashboard > Business > Do Not Call
2. Click Add Number
3. Enter the phone number in E.164 format (e.g., +14155552671)
4. Optionally add a reason and notes
5. Click Add

Bulk Import

Import up to 1,000 numbers at once:

1. Go to Dashboard > Business > Do Not Call
2. Click Import
3. Upload a list of phone numbers
4. Numbers are deduplicated — existing entries are skipped

The import result shows how many numbers were added and how many were skipped as duplicates.

Managing the List

Search and Filter

• Search by phone number, reason, or notes
• Filter by source (Manual, Opt-out, Complaint, Import, Regulatory)
• Sort by date added (newest or oldest first)

Edit an Entry

You can update the reason and notes for an existing entry. The phone number and source cannot be changed — remove and re-add if needed.

Remove a Number

Remove a number from the DNC list to allow calls to that number again. This action is immediate.

Clear All

Remove all entries from a business’s DNC list. This is a destructive action and cannot be undone.

DNC Statistics

View a summary of your DNC list:

• Total entries — How many numbers are on the list
• By source — Breakdown by Manual, Opt-out, Complaint, Import, and Regulatory

Campaign Integration

The DNC list works with outbound campaigns:

1. Before each call, the campaign checks the contact’s number against the DNC list
2. If the number is on the list, the contact is skipped
3. The contact status is updated to reflect the skip
4. If someone asks to opt out during a call, their number is automatically added with the Opt-out source

Tips

1. Import regulatory lists — If your region has an official DNC registry, import it to stay compliant
2. Honor opt-outs immediately — Akol adds opt-outs automatically during calls, but review them periodically
3. Document reasons — Use the reason and notes fields to track why each number was added
4. Review regularly — Periodically check if numbers should be removed (e.g., a customer re-engages)
5. Export before clearing — Always save a copy before clearing the entire list