Managing Campaigns
Go to Dashboard > Campaigns to see all your campaigns.
Campaign List
The campaigns page shows all your campaigns with:
- Name and description
- Type — Inbound or Outbound
- Status — Draft, Running, Paused, Completed, or Cancelled
- Progress — Contacts reached vs. total contacts
- Created date
Use the filters to view campaigns by status or type.
Campaign Actions
Starting a Campaign
Click Start on a draft campaign to begin. For outbound campaigns, calls will start according to the schedule you set.
You can only start a campaign that is in Draft status and has at least one contact.
Pausing a Campaign
Click Pause to temporarily stop a running campaign. Any calls currently in progress will finish, but no new calls will be started.
Resuming a Campaign
Click Resume on a paused campaign to continue where you left off. The campaign picks up with the remaining contacts.
Cancelling a Campaign
Click Cancel to permanently stop a campaign. This cannot be undone — cancelled campaigns cannot be restarted. Use Pause if you might want to continue later.
Cancelling a campaign is permanent. Any contacts not yet reached will remain in their current status. Use Pause instead if you plan to resume later.
Editing a Campaign
Click on a campaign to view its details. You can edit settings while the campaign is in Draft or Paused status:
- Change the name, description, or custom prompt
- Update the schedule and call limits
- Add or remove contacts
- Change the assigned agent or phone numbers
Campaign Analytics
Each campaign has an analytics tab showing:
- Contact breakdown — How many contacts are in each status
- Call success rate — Percentage of successful calls
- Progress over time — How the campaign is progressing day by day
- Average call duration — How long calls typically last
Contact Statuses
As the campaign runs, each contact moves through these statuses:
| Status | Description |
|---|---|
| Pending | Waiting to be called |
| In Progress | Currently being called |
| Completed | Successfully reached and call finished |
| Failed | Call connected but failed to achieve the goal |
| No Answer | Contact didn’t pick up (may be retried) |
| Voicemail | Reached voicemail |
| Do Not Call | Contact requested not to be called again |
| Rescheduled | Contact asked to be called back later |
Deleting a Campaign
To delete a campaign:
- Click on the campaign
- Select Delete
- Confirm the deletion
Deleting a campaign removes it and all its contact data. Call records are preserved separately in your call history.