Healthcare & Medical
Your front desk is handling patients, insurance calls, and scheduling all at once. When the phone rings, someone has to stop what they’re doing — or the caller goes to voicemail.
Akol answers every patient call, books appointments, and answers common questions so your staff can focus on the patients in front of them.
Why Medical Offices Love Akol
| Problem | How Akol Solves It |
|---|---|
| High call volume | Akol handles unlimited concurrent calls — no hold music |
| Staff pulled away from patients | Your agent handles phone duties so staff stays focused |
| After-hours calls | Patients get answers and book appointments 24/7 |
| No-shows | Your agent confirms appointments and sends reminders |
| Insurance questions | Common questions answered automatically from your FAQ |
What Your Callers Experience
Agent: “Thank you for calling Riverside Medical Group. This is Sarah, how can I help you today?”
Caller: “I need to schedule a follow-up appointment with Dr. Chen.”
Agent: “Of course! Dr. Chen has openings next Tuesday at 10 AM and Thursday at 2 PM. Which works better for you?”
Caller: “Tuesday at 10 works.”
Agent: “You’re all set for Tuesday at 10 AM with Dr. Chen. We’ll send you a confirmation. Is there anything else I can help with?”
Common Services to Add
- Annual physical / wellness exam
- Urgent care / same-day sick visit
- Follow-up appointments
- Telehealth consultations
- Lab work and blood draws
- Immunizations and flu shots
- Prescription refill requests
- Insurance verification
- Referral coordination
- New patient intake
Sample Agent Instructions
You are a medical receptionist for Riverside Medical Group. We are a family practice with 3 physicians. We accept most major insurance plans. New patients should allow 30 minutes for their first visit. For medical emergencies, advise callers to dial 911. For urgent symptoms, offer our same-day sick visit slots. Do not provide medical advice.
Tips
- Add emergency guidance — Instruct your agent to tell callers to dial 911 for emergencies
- List your insurance plans — So the agent can answer “Do you accept my insurance?”
- Set up new patient flow — Capture full details for first-time callers
- Connect your calendar — Let the agent book directly into your scheduling system
- Use call transfers — Route urgent calls to your nurse line