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SendGrid

Connect SendGrid to send emails after calls — call summaries, follow-ups, appointment confirmations, and more.

What It Does

  • Call summary emails — Send formatted call summaries to your inbox after each call
  • Follow-up emails — Automatically email callers with next steps after a conversation
  • Appointment confirmations — Send booking confirmations to customers
  • Dynamic templates — Use your SendGrid templates for branded emails
  • Contact sync — Add callers to your SendGrid marketing contacts

How to Connect

Get Your API Key

In SendGrid, go to Settings > API Keys and create a new key with “Full Access” or “Mail Send” permission.

Open Integrations

Go to Dashboard > Integrations and find SendGrid.

Enter Your API Key

Paste your SendGrid API key and click Connect.

You’re Connected

Akol can now send emails through your SendGrid account.

Make sure you have a verified sender identity in SendGrid before using this integration. Emails will be sent from your verified sender address.

Troubleshooting

Emails Not Being Sent

  1. Verify your API key is valid and has “Mail Send” permissions
  2. Check that you have a verified sender identity in SendGrid
  3. Look at your SendGrid activity feed for delivery errors

Emails Going to Spam

  1. Complete your SendGrid sender authentication (SPF, DKIM, DMARC)
  2. Use a custom sending domain instead of sendgrid.net

Template Not Working

  1. Make sure the template ID is correct and the template is active
  2. Check that the template’s dynamic fields match the data Akol sends

Tips

  1. Set up sender authentication — Authenticate your domain for better deliverability
  2. Create branded templates — Design SendGrid templates that match your brand
  3. Monitor deliverability — Check your SendGrid dashboard for bounce and spam rates
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