Porting a Number
Keep your existing phone number by porting it to Akol from your current carrier. Your customers keep calling the same number — now your AI agent answers.
What Is Number Porting?
Number porting transfers ownership of your phone number from your current provider (AT&T, Verizon, RingCentral, etc.) to Akol’s network (powered by Telnyx). Your number stays the same — only the carrier changes.
How to Port a Number
Go to Dashboard > Phone Numbers > Port Number to start the process.
Enter Phone Numbers
Enter the phone number(s) you want to port. You can port multiple numbers in a single order.
Provide Account Details
Fill in the information from your current carrier:
| Field | Description |
|---|---|
| Authorized person name | The name on your current phone account |
| Business name | Your business name as it appears on the account |
| Billing phone number | The billing contact number on the account |
| Street address | Service address on file with your current carrier |
| City, State, ZIP | Address details |
| Country | Country code (e.g., US, CA, GB) |
The information must match your current carrier’s records exactly. Mismatches are the most common reason for port rejections.
Upload Documents
Two documents are required:
- Letter of Authorization (LOA) — A signed letter authorizing the transfer. Akol provides a template you can download, sign, and upload.
- Recent invoice — A copy of a recent phone bill from your current carrier showing the number(s) being ported.
Review and Submit
Review all details and click Submit. Your port order is sent to the carrier for processing.
Port Order Status
After submission, your port order moves through these stages:
| Status | Description |
|---|---|
| Draft | Order created but not yet submitted |
| Pending | Submitted, awaiting carrier response |
| Submitted | Carrier confirmed receipt, processing |
| Approved | Carrier approved the port |
| Rejected | Carrier rejected — check the reason and resubmit |
| Scheduled | Port is scheduled for the FOC date |
| In Progress | Port is actively transferring |
| Completed | Port finished — your number is now on Akol |
| Cancelled | You cancelled the port order |
| Failed | Port failed — contact support for help |
FOC Date
The FOC (Firm Order Commitment) date is the date your carrier schedules for the port to happen. This is typically 1–4 business days after approval for local numbers and longer for toll-free numbers.
You can request a preferred FOC date during submission, but the carrier makes the final decision.
Do not cancel your current phone service before the port completes. Your number must be active with the current carrier during the porting process. Cancelling early could result in losing the number.
After Porting
Once your port completes:
- Your number appears in Dashboard > Phone Numbers
- Assign it to an AI agent
- Calls to that number are now answered by your AI agent
Common Rejection Reasons
| Reason | Fix |
|---|---|
| Name doesn’t match | Use the exact name on your carrier account |
| Address doesn’t match | Use the exact service address on file |
| Account number wrong | Double-check with your current carrier |
| Missing LOA signature | Make sure the LOA is signed by the authorized person |
| Number not active | The number must be active — don’t cancel before porting |
Tips
- Don’t cancel your current service — Keep it active until the port completes
- Match everything exactly — Name, address, and account details must match your carrier records
- Allow time — Porting typically takes 1–10 business days depending on the carrier
- Check status regularly — Monitor your port order in the dashboard for updates