Call Recordings

Listen back to any call your AI agent handles. Recordings let you hear exactly how the conversation sounded.

Playing a Recording

1. Go to Dashboard > Calls
2. Click on a call that has a recording (indicated by a play icon)
3. Use the audio player to listen

Audio Player Features

The recording player includes:

• Play/Pause — Start and stop playback
• Skip forward/back — Jump 10 seconds in either direction
• Progress bar — Scrub to any point in the call
• Download — Save the recording file to your computer
• Time display — See current position and total duration

When Are Calls Recorded?

Call recording depends on your settings. You can enable or disable recording for your agents in the agent settings.

Recording Consent

If recording is enabled, it’s a good practice to include a notice in your agent’s greeting:

“Hi, thanks for calling [your business]. This call may be recorded for quality purposes. How can I help you today?”

Some states require two-party consent for recording. Check your local laws.

How Long Are Recordings Kept?

After the retention period, recordings are automatically deleted. Download any recordings you need to keep.

Downloading Recordings

To save a recording:

1. Open the call detail page
2. Click the Download button on the audio player
3. The file will save to your computer

Using Recordings to Improve

Recordings are valuable for:

Tips

1. Listen to your first few calls — Make sure the voice and speed sound good
2. Check negative sentiment calls — These often reveal issues to fix
3. Download important recordings — Don’t rely on retention; save what matters
4. Adjust voice speed if conversations sound too fast or slow