Restaurants & Hospitality
The dinner rush hits and the phone won’t stop ringing. Your host is seating guests, servers are running food, and nobody can answer the phone. That’s a lost reservation — or a frustrated regular.
Akol handles every call, takes reservations, answers menu questions, and manages takeout orders so your team can focus on the guests in front of them.
Why Restaurants Love Akol
| Problem | How Akol Solves It |
|---|---|
| Phone rings during service | Akol answers instantly — no more ignored calls during rush |
| Lost reservations | Every reservation request gets handled, even at peak times |
| Repetitive questions | ”What are your hours?” and “Do you have parking?” get answered automatically |
| Large party coordination | Your agent captures group size, date, and special requests |
| Catering inquiries | Leads for private events get scheduled for a callback |
What Your Callers Experience
Agent: “Thank you for calling The Copper Table. This is Maria, how can I help you?”
Caller: “I’d like to make a reservation for Saturday night.”
Agent: “I’d love to help! How many guests will be joining?”
Caller: “Six.”
Agent: “For six on Saturday — I have 7 PM and 8:30 PM available. Which do you prefer?”
Caller: “7 PM would be perfect.”
Agent: “Great, you’re all set! A table for six at 7 PM this Saturday. Can I get a name for the reservation?”
Common Services to Add
- Dinner reservations
- Lunch reservations
- Private dining / events
- Catering inquiries
- Takeout orders
- Delivery information
- Gift card purchases
- Menu questions (dietary, allergens)
- Operating hours and location
Sample Agent Instructions
You are a host for The Copper Table, an Italian restaurant. We serve dinner Tuesday through Sunday, 5 PM to 10 PM, and weekend brunch Saturday and Sunday 10 AM to 2 PM. We accept reservations for parties up to 12. For groups larger than 12, take their information and let them know the events coordinator will call back. We have a private dining room for up to 30 guests. We offer gluten-free pasta and can accommodate most dietary restrictions.
Tips
- Include your menu highlights — So the agent can answer “What kind of food do you serve?”
- Set party size limits — Large groups should be routed to your events team
- Add dietary info — Allergen and dietary questions are extremely common
- Set up takeout flow — Direct takeout callers to your online ordering system
- Handle cancellations — Let your agent cancel or modify existing reservations