Dental Practices
Your dental office is juggling patients in the chair, insurance verifications, and a ringing phone. Every missed call is a missed cleaning, a lost new patient, or a delayed emergency.
Akol answers every call, books appointments, and handles common questions so your front desk team can focus on the patients who are already there.
Why Dental Offices Love Akol
| Problem | How Akol Solves It |
|---|---|
| Missed calls during procedures | Akol answers instantly — no hold times |
| New patient inquiries | Your agent captures details and books their first visit |
| Insurance questions | Common insurance questions answered from your FAQ |
| Recall scheduling | Patients calling for their 6-month cleaning get booked immediately |
| After-hours emergencies | Dental pain calls get routed to the on-call dentist |
What Your Callers Experience
Agent: “Hi, thanks for calling Bright Smile Dentistry! This is Lisa, how can I help you?”
Caller: “I need to schedule a teeth cleaning.”
Agent: “I’d be happy to help! I have openings next Monday at 9 AM and Wednesday at 3 PM. Do either of those work?”
Caller: “Monday morning is perfect.”
Agent: “Great, you’re booked for Monday at 9 AM. Can I get your name? And are you a new or existing patient?”
Common Services to Add
- Teeth cleaning (prophylaxis)
- Teeth whitening
- Dental exam and X-rays
- Fillings and restorations
- Root canal therapy
- Dental crowns and bridges
- Invisalign / orthodontics
- Dental implants
- Emergency dental care
- Pediatric dentistry
Sample Agent Instructions
You are a dental office coordinator for Bright Smile Dentistry. We are a general and cosmetic dentistry practice. We accept most PPO dental plans and offer payment plans for uninsured patients. New patients should arrive 15 minutes early to fill out paperwork. For dental emergencies like severe pain, swelling, or knocked-out teeth, transfer the call immediately.
Tips
- Separate cleaning from emergency — Configure your agent to detect pain-related keywords and route urgently
- Include insurance info — “Do you accept Delta Dental?” is one of the most common questions
- Set up recall reminders — When patients call for their 6-month cleaning, your agent books instantly
- Add new patient flow — Capture insurance, referral source, and chief complaint
- Connect Google Calendar — Keep your hygienist and dentist schedules in sync