Creating an Agent
Create your AI phone agent in about 2 minutes. You’ll pick a name, choose a voice, and set it up with your business information.
Go to Agents
Navigate to Dashboard > Agents and click Create Agent.
Choose a Name
Give your agent a name that sounds natural. This is what callers will hear.
Good examples: Sarah, Mike, Alex, Emma, Chris
Pick a Voice
Browse the voice library — you’ll see a grid of voices you can preview:
- Filter by gender — Click Female or Male buttons to filter
- Listen to samples — Click the play button on any voice card to hear how it sounds
- Select a voice — Click on a voice card to choose it
Take your time picking a voice. It’s the first thing callers hear and sets the tone for your business. You can always change it later.
Set Speaking Speed
Adjust how fast your agent talks using the speed slider:
- 0.5x–0.8x — Slower, good for conveying important details
- 1.0x — Normal speed (recommended to start)
- 1.2x–2.0x — Faster, for quick interactions
Add Instructions (Optional)
In the description field, add any special instructions for your agent. For example:
“Be warm and friendly. When someone calls about an emergency, let them know we offer same-day service. For regular appointments, schedule them during business hours.”
Click Create Agent
Hit the Create Agent button and your agent is ready.
Additional Settings
After creating your agent, you can fine-tune these settings on the agent detail page:
Interruption Sensitivity
Control how easily callers can interrupt your agent mid-sentence. Use the slider (0 to 1):
- Low (0.0–0.3) — Agent finishes its sentence before listening. Good for delivering important information.
- Medium (0.5) — Balanced. Recommended for most businesses.
- High (0.7–1.0) — Agent stops talking quickly when the caller speaks. Good for fast-paced conversations.
Voice Calls Toggle
Enable or disable voice call handling for this agent. When disabled, the agent won’t pick up calls — useful if you want to temporarily take an agent offline without deleting it.
Test Call
You can make a test call directly from the agent page. Click Test Call, enter a phone number, and Akol will call you so you can hear how the agent sounds live.
What’s Next?
After creating your agent, you can:
- Customize it further — Adjust voice settings, add a greeting
- Teach it about your business — Add services, FAQs, and business info
- Get a phone number — So customers can start calling