Property Management
Tenants call about leaky faucets at midnight. Prospective renters want to schedule tours. Owners need updates on their properties. Your phone never stops — and every unanswered call risks a tenant complaint or a lost rental lead.
Akol answers every call, creates maintenance requests, schedules property tours, and routes emergencies so your team can manage properties instead of managing the phone.
Why Property Managers Love Akol
| Problem | How Akol Solves It |
|---|---|
| Maintenance calls at all hours | Akol captures details and creates work orders 24/7 |
| Leasing inquiries go to voicemail | Prospective tenants get tours scheduled immediately |
| Emergency after-hours calls | Plumbing floods and lockouts get routed to on-call staff |
| Repetitive tenant questions | Rent due dates, office hours, and policy questions answered automatically |
| Multi-property complexity | Route calls based on property and issue type |
What Your Callers Experience
Agent: “Hi, this is Keystone Property Management. This is Chris, how can I help you?”
Caller: “I’m at 250 Oak Street and my dishwasher is leaking.”
Agent: “I’m sorry about that. Let me get a maintenance request started. Is the leak active right now, or is it just happening when you run the dishwasher?”
Caller: “Only when it runs.”
Agent: “Okay, I’ve noted that. I’ll have our maintenance team reach out to you within 24 hours to schedule a repair. In the meantime, I’d recommend not running the dishwasher. Is there anything else?”
Common Services to Add
- Maintenance request submission
- Leasing inquiries / property tours
- Rent payment questions
- Lease renewal inquiries
- Move-in / move-out scheduling
- Emergency maintenance (flooding, lockout, no heat)
- HOA questions
- Owner financial reporting
- Vendor coordination
- Property inspection scheduling
Sample Agent Instructions
You are a property manager for Keystone Property Management. We manage 200+ residential units across 15 properties. For maintenance requests, capture the property address, unit number, issue description, and urgency level. For emergencies like flooding, no heat in winter, or gas leaks, transfer the call immediately to the on-call team. For leasing inquiries, schedule a property tour and capture the prospect’s budget and move-in timeline.
Tips
- Capture property and unit — Every call should identify the specific address and unit
- Define emergencies clearly — Flooding, gas leaks, no heat in winter, lockouts = immediate transfer
- Separate tenant and prospect calls — Different flows for current tenants vs. potential renters
- Set up multi-property routing — If you manage multiple buildings, route by property
- Connect to your maintenance system — Sync work orders to your property management software