Going Live
Your agent is tested and ready. Here’s how to start taking real customer calls.
Go-Live Checklist
Before you go live, make sure you’ve completed these steps:
- Business profile is complete (name, hours, services, pricing)
- AI agent is created with a natural greeting
- Phone number is purchased and assigned to your agent
- Test call completed — agent sounds good
- Calendar connected (if you want automatic appointment booking)
Start Receiving Calls
You have two options for going live:
Option A: Give Out Your New Akol Number
Start sharing your Akol phone number:
- Add it to your website
- Put it on your business cards
- List it on Google Business Profile
- Include it in your email signature
- Add it to your social media profiles
Option B: Forward Your Existing Number
If you already have a business number, forward it to Akol so you don’t need to change anything:
- Contact your current phone provider
- Set up call forwarding to your Akol number
- Choose forwarding type:
- Always forward — Every call goes to Akol
- Forward when busy — Akol answers when you can’t
- Forward when no answer — Akol picks up after a few rings
Most popular for home services: Use “Forward when no answer” so you answer when you can, and Akol catches the calls you miss.
Connect Your Calendar
If you haven’t already, connect your calendar so your agent can book real appointments:
- Go to Dashboard > Integrations
- Click Connect next to Google Calendar or Outlook Calendar
- Sign in and authorize access
- Select which calendar to use for bookings
Now when a customer calls and wants to schedule, your agent will check your real calendar and book the appointment.
Google Calendar Setup → | Outlook Calendar Setup →
Set Up Notifications
Stay in the loop about your calls:
Slack Notifications
Get a summary in Slack after every call:
- Go to Dashboard > Integrations
- Connect Slack
- Choose a channel for notifications
Email Notifications
You can also receive email summaries after calls. Configure this in Dashboard > Settings > Notifications.
Monitor Your Calls
Check in on your AI agent regularly:
Dashboard Overview
Your Dashboard shows you:
- How many calls you’ve received today
- Call outcomes (appointments booked, messages taken, etc.)
- Any missed or failed calls
Call History
Go to Dashboard > Calls to see every call with:
- Full transcript
- AI-generated summary
- Sentiment analysis
- Recording playback
Call Analytics
Go to Dashboard > Analytics for trends:
- Calls per day/week/month
- Most common call reasons
- Average call duration
- Customer sentiment over time
Tips for the First Week
- Check your call logs daily — Review transcripts to see how your agent is performing
- Make small adjustments — Update your agent’s instructions based on real calls
- Add missing FAQs — When you see callers asking questions your agent can’t answer, add those to your business profile
- Keep your calendar updated — Your agent checks your real calendar, so keep it accurate
- Tell your team — Let your staff know about the AI agent so they’re not surprised when customers mention it
Common First-Week Adjustments
| What You Notice | What to Fix |
|---|---|
| Agent gives wrong hours | Update hours in Dashboard > Business Profile |
| Agent doesn’t know about a service | Add the service in Dashboard > Business Profile > Services |
| Agent sounds too formal/casual | Adjust the tone in agent instructions |
| Agent doesn’t offer emergency service | Add instructions: “For emergencies, offer same-day service” |
| Customers ask for someone by name | Add instructions: “If asked for [name], offer to transfer or take a message” |
Need Help?
If something isn’t working right:
- Check the Troubleshooting Guide
- Email us at [email protected]
- Use live chat in your Dashboard
What’s Next?
Now that you’re live, explore more features: