What is an AI Agent?
An AI agent is your virtual phone receptionist. When a customer calls your business, the agent picks up the phone, greets the caller, answers questions, and can even book appointments — all without you lifting a finger.
Think of It Like a Real Receptionist
Your AI agent knows:
- Your business name — It greets callers professionally
- Your hours — It tells callers when you’re open
- Your services and pricing — It answers questions about what you offer
- How to book appointments — It checks your calendar and schedules jobs
- When to transfer — It knows when to pass the call to you
The difference? Your AI agent works 24/7, never takes a day off, and can handle multiple calls at the same time.
What Callers Experience
Here’s a typical call:
Agent: “Hi, thanks for calling Smith Plumbing! This is Sarah, how can I help you today?”
Caller: “Yeah, I’ve got a leaky faucet in my kitchen. How much would that cost to fix?”
Agent: “A faucet repair typically starts at $100. Would you like to schedule a time for one of our plumbers to come take a look?”
Caller: “Sure, can I get someone out this week?”
Agent: “Let me check our schedule. I have openings on Wednesday at 10 AM or Thursday at 2 PM. Which works better for you?”
Caller: “Wednesday works.”
Agent: “I’ve booked you for Wednesday at 10 AM. Can I get your name and address?”
What Your Agent Can Do
| Action | Description |
|---|---|
| Answer questions | About your hours, services, pricing, location |
| Book appointments | Checks your calendar and schedules right on the call |
| Take messages | Writes down caller details and sends you a summary |
| Send texts | Can text a confirmation or your contact info to the caller |
| Transfer calls | Passes the call to you or your team when needed |
| Handle after-hours | Answers calls outside business hours with appropriate messaging |
What You Get After Every Call
After each call, your dashboard shows you:
- Full transcript — Read everything that was said
- Summary — A quick 2-3 sentence overview
- Recording — Listen back to the actual call
- Sentiment — Was the caller happy, neutral, or frustrated?
- Outcome — What happened (appointment booked, message taken, etc.)
How Many Agents Can I Have?
| Plan | Number of Agents |
|---|---|
| Free Plan | 2 |
| Starter | Unlimited |
| Pro | Unlimited |
| Business | Unlimited |
Most businesses start with one agent and add more as they grow. For example, you might have one agent for scheduling and another for after-hours emergencies.
Next Steps
Ready to create your first agent? Creating an Agent →