Home Services
You’re under a sink, on a roof, or in a crawl space. The phone rings — and you can’t answer it. Every missed call is a job lost to the next company on the list.
Akol answers every call, books the job, identifies emergencies, and you don’t have to put down your tools.
Why Home Service Businesses Love Akol
| Problem | How Akol Solves It |
|---|---|
| Missed calls while on a job | Akol answers 24/7, even when your hands are full |
| Losing customers to competitors | Callers get an immediate answer instead of voicemail |
| Spending evenings returning calls | Your agent handles it during the day |
| No receptionist budget | Akol costs a fraction of a full-time hire |
| After-hours emergencies | Your agent identifies emergencies and reaches you immediately |
Plumbers
What Callers Experience
Agent: “Hi, thanks for calling Smith Plumbing! This is Sarah, how can I help you today?”
Caller: “I’ve got a leak under my kitchen sink. Can you send someone out?”
Agent: “I’m sorry to hear that! Let me get you scheduled. Is the leak active right now, or is it a slow drip?”
Caller: “It’s a slow drip.”
Agent: “Okay, no emergency then. I have openings tomorrow at 9 AM or Thursday at 1 PM. Which works better for you?”
Common Plumbing Services
- Leak detection and repair
- Drain cleaning and unclogging
- Water heater installation and repair
- Faucet and fixture installation
- Pipe repair and replacement
- Sewer line services
- Emergency plumbing
- Garbage disposal repair
Emergency Keywords
Add these to your agent instructions so it knows when to transfer immediately: flooding, burst pipe, no hot water, sewage backup, gas smell, water main break
HVAC
What Callers Experience
Agent: “Thanks for calling Valley Comfort HVAC. This is Tom, how can I help?”
Caller: “My AC stopped working and it’s 95 degrees outside.”
Agent: “I understand how uncomfortable that is. Let me get you scheduled for a service visit as soon as possible. Is your system making any unusual noises?”
Common HVAC Services
- AC repair and installation
- Heating system repair
- Furnace maintenance and tune-up
- Heat pump installation
- Duct cleaning and repair
- Thermostat installation
- Indoor air quality
- Seasonal maintenance plans
- Emergency HVAC service
Seasonal Tip
HVAC businesses see huge call spikes at the start of summer and winter. Akol handles the surge so you don’t miss calls during your busiest season.
Electricians
What Callers Experience
Agent: “Hi, this is Bright Spark Electrical. This is David, how can I help you?”
Caller: “I need someone to install a ceiling fan.”
Agent: “I’d be happy to help with that. We can send an electrician out this week. I have openings Wednesday at 10 AM and Friday at 2 PM. Which works?”
Common Electrical Services
- Outlet and switch installation
- Ceiling fan installation
- Panel upgrades
- Whole-house rewiring
- Lighting installation
- Generator installation
- Smoke detector installation
- EV charger installation
- Emergency electrical repair
Safety Keywords
Add these so your agent transfers emergencies: sparking, burning smell, power outage, exposed wires, electrical fire, shock
Setting Up for Home Services
- List your services and pricing — Even ballpark ranges help callers decide
- Define your service area — So the agent can tell callers if you cover their location
- Set up emergency detection — Keywords that trigger immediate call transfers
- Connect your calendar — Let the agent book directly onto your schedule
- Include your licensing — “We’re licensed, bonded, and insured” builds trust
Pricing Example
| Plan | Monthly Cost | Minutes Included | Best For |
|---|---|---|---|
| Starter | $49/month | 100 minutes | Solo operators (25–30 calls/month) |
| Pro | $149/month | 500 minutes | Small crews (100+ calls/month) |
| Business | $299/month | 1,500 minutes | Companies with multiple techs |
Tips
- List your service area — So your agent can tell callers if you service their location
- Include your pricing — Even ballpark ranges help callers decide
- Set up emergency transfers — Don’t let a burst pipe or electrical fire go to a message
- Connect your calendar — Let the agent book directly onto your schedule
- Check transcripts weekly — See what services people are calling about most