GDPR Compliance

Akol is built with data privacy in mind. We comply with GDPR (General Data Protection Regulation) to protect your data and your customers’ data.

Your Data Is Protected

Encrypted — All data is encrypted both in storage and during transfer
Secure servers — Your data is stored on secure cloud infrastructure
Access controls — Only authorized team members can access your data
Automatic cleanup — Expired data is automatically deleted based on your plan

Data	Why We Collect It	How Long We Keep It
Call recordings	So you can listen back to calls	Based on your plan
Transcripts	So you can read what was said	Based on your plan
Caller phone numbers	To route calls and sync with your CRM	Until you delete it
Caller names	To personalize the conversation	Until you delete it
Business info	So your AI agent can answer questions	Until you delete your account

As an Akol user, you have full control over your data:

You can download all your data anytime:

If you want to remove all your data:

After deletion, your data is kept for 30 days (in case you change your mind), then permanently removed.

You can update your personal information anytime in Dashboard > Settings.

After the retention period, call recordings, transcripts, and related data are automatically deleted.

When recording is enabled, your AI agent can inform callers that the call is being recorded:

“This call may be recorded for quality purposes. How can I help you today?”

You can customize this in your agent’s greeting message.

You control which types of communications you receive from Akol:

Type	Required?
Service (account, billing)	Yes
Analytics (usage data)	Optional
Marketing (promotional emails)	Optional

Manage your preferences in Dashboard > Settings > Notifications.

For privacy-related questions: