Legal & Law Firms
Potential clients call your firm because they have a problem. If they get voicemail, they call the next firm on the list. Every missed call is a case — and revenue — lost to a competitor.
Akol answers every call, qualifies leads, captures intake information, and books consultations so your attorneys can focus on practicing law.
Why Law Firms Love Akol
| Problem | How Akol Solves It |
|---|---|
| Missed calls = lost cases | Akol answers 24/7 — even nights and weekends |
| Intake takes too long | Your agent collects case details before the consultation |
| Staff screening calls | Your agent handles the initial screening, freeing paralegals |
| After-hours inquiries | Potential clients reaching out at night get an immediate response |
| Multi-practice routing | Route calls to the right attorney based on practice area |
What Your Callers Experience
Agent: “Thank you for calling Hartwell & Associates. This is Michael, how can I help you today?”
Caller: “I was in a car accident last week and I think I need a lawyer.”
Agent: “I’m sorry to hear that. I can help you schedule a free case evaluation with one of our personal injury attorneys. Can I ask a few quick questions first?”
Caller: “Sure.”
Agent: “Were there any injuries involved? And has the insurance company contacted you yet?”
Common Services to Add
- Free case evaluation / consultation
- Personal injury
- Family law (divorce, custody, support)
- Estate planning (wills, trusts)
- Criminal defense
- Business law and formation
- Real estate law
- Employment law
- Immigration
- Bankruptcy
Sample Agent Instructions
You are an intake specialist for Hartwell & Associates, a law firm specializing in personal injury and family law. Offer free case evaluations for new inquiries. For personal injury calls, ask about the incident type, injuries, insurance contact, and timeline. For family law, ask about the type of matter (divorce, custody, etc.). Never provide legal advice — only gather information and schedule consultations. For emergencies like arrests, transfer the call immediately.
Tips
- Lead qualification — Train your agent to ask the right screening questions for each practice area
- Never give legal advice — Include clear instructions that the agent should gather info, not advise
- Set up practice area routing — Route family law calls to one attorney and PI calls to another
- Capture urgency — Arrests, restraining orders, and court deadlines need immediate transfers
- Connect your CRM — Sync intake data to Clio, Salesforce, or HubSpot automatically