Changelog

All notable updates to the Akol platform.

March 2026

March 8, 2026

Contacts Directory

Contacts — New centralized contact directory under Dashboard > Contacts. Every phone number that interacts with your business is now automatically tracked with name, email, company, tags, and call history
Auto-creation — Contacts are created automatically when inbound or outbound calls complete. Names extracted by the AI agent during calls are saved to the contact record
Search & Filter — Search contacts by name, phone, email, or company. Filter by business when you have multiple
Export — Download your contacts as a CSV file with current filters applied
Contact Detail Page — View and edit contact info, manage tags and notes, and see full call history with inline AI summaries
Manual Add — Add contacts manually from the dashboard with phone number, name, email, and company

March 7, 2026

Voice Engine & Call Transfer Improvements

Call Transfer Toggle — New master toggle to enable/disable call transfers per business, with requirement for at least one department when enabled
Mutation Interrupt Protection — Voice engine now protects against mid-mutation interrupts for more reliable call handling
Idempotency — Added idempotency guards to prevent duplicate call actions
CRM Lookup — AI agent can now look up caller information in your CRM during calls
DTMF Input — Support for touch-tone keypad input during calls
Caller ID Auto-Use — Agent no longer asks for phone number when caller ID is available

Late February – Early March 2026

Platform Updates

Unified Business Wizard — Quick Setup and Full Setup merged into a single step-by-step wizard with 9 steps including Knowledge Base, AI Tools, and Transfer configuration
Knowledge Base — Upload PDF, Word, and text documents for your AI agent to reference during calls (replaces the old AI Context feature)
Hold Music Upload — Upload your own hold music files (MP3/WAV/OGG) instead of entering a URL
Free Plan Update — Free Plan now includes unlimited agents, phone numbers, businesses, and integrations with 30 minutes per month
Simplified Billing — Removed 14-day free trial; paid plans are now charged immediately
Business Export & Import — Export your business configuration as a file and import it to create new businesses
Social Media Links — Add your social media profiles to your business profile
After-Hours at Campaign Level — After-hours behavior is now configured per campaign instead of per business
Cancel Subscription UI — New cancellation flow with confirmation dialog
Password Reset — Updated to a two-step flow with 6-digit verification code and auto-login
Agent Simplification — Removed Active/Draft status and Voice Calls toggle from agents (agents are voice personas only)

February 2026

February 21, 2026

Evals Framework & Production Hardening

Evals Dashboard — New admin-only page showing automated test results across 25 scenarios (dental, restaurant, real estate, legal, healthcare, automotive, security)
Transfer Analytics — Track transfer outcomes, department routing hits, and timeout rates
Production Audit Fixes — 7 bug fixes from the February production audit (error handling, edge cases, cleanup)

February 20, 2026

SIP Trunking, Department Routing & Voicemail Detection

SIP Trunking (BYOC) — Connect your existing PBX or carrier to Akol via SIP. Create trunks, get credentials, assign phone numbers, and verify connections. Supports PCMU, PCMA, G722, and Opus codecs
Department Routing — Route transferred calls to the right team automatically. Configure departments with names, phone numbers, and keywords — your AI agent matches callers to the right department
Hold Music — Play music during warm transfers. Choose from 5 built-in tracks or use your own audio file
Configurable Transfer Timeouts — Set how long to wait for a human to pick up during warm transfers (10–120 seconds). If nobody answers, your AI agent resumes the call
Voicemail Detection (AMD) — Automatically detect voicemails on outbound campaign calls. Leave a custom message, play a pre-recorded audio, or hang up

February 12, 2026

Comprehensive Documentation Expansion

Added 23 new documentation pages across 6 new sections
New sections: Campaigns, Appointments, Business Settings, Team, Security, Industry Guides
All 25 integrations now have dedicated documentation pages
12 industry-specific guides for healthcare, dental, legal, real estate, and more

February 10, 2026

Voice Engine Improvements

Upgraded to Flux turn detection for more natural conversation flow
Added L16 codec support for higher audio quality
Fixed browser-based voice calling issues
Improved call reliability and reduced latency

February 5, 2026

Voice & Language Voting

New voting page for requested voices and languages
Community-driven voice and language prioritization
Thank-you email for voting participants

February 3, 2026

Account Security Updates

Fixed account deletion flow for password and OAuth accounts
Improved Free Plan vs Free Trial distinction across the platform
Split phone number purchase into dedicated search and checkout pages

January 2026

January 18, 2026

Documentation Site Launch

Launched doc.akol.ai with help guides and tutorials
Step-by-step setup guides for all features
Integration connection guides

January 15, 2026

Smarter AI Conversations

Improved how your agent confirms names, dates, and times
Better handling of frequently asked questions
Faster response times during calls

January 10, 2026

Free Plan & Free Trial

New Free Plan with 30 minutes of call time — no credit card required
14-day free trial on all paid plans with full features
Try Akol before committing

January 8, 2026

Security Improvements

Enhanced security for all dashboard pages
Improved browser compatibility

December 2025

25 Integrations Now Available

Connect Akol to the tools you already use:

Google Calendar and Outlook Calendar
HubSpot, Salesforce, Pipedrive, and more CRMs
Slack, Discord, and Microsoft Teams
Zapier and Make for custom automations
Stripe and Square for payments

December 2025

Privacy & Compliance

Data export — download all your data anytime
Consent management — control your communication preferences
Automatic data cleanup based on your plan
GDPR compliance

December 2025

Voice Engine Upgrade

More natural-sounding AI voices
Faster speech recognition
Improved conversation handling
Your agent can now take actions during calls (book appointments, send texts, etc.)

November 2025

New Dashboard

Completely redesigned dashboard
Easier agent setup and management
Better call history with filters and search
Phone number management
Billing and subscription management

October 2025

Akol Launch

AI phone agent that answers your calls
Customizable agent voice and personality
Real-time call handling
Appointment booking
Call transcripts and summaries

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