Salons & Spas
Your stylists are with clients and the phone is ringing off the hook. Your receptionist can only handle one call at a time — the rest go to voicemail. In the beauty industry, if you don’t book them now, they book somewhere else.
Akol answers every call, books appointments, and matches callers to the right stylist or service so your team can focus on their craft.
Why Salons Love Akol
| Problem | How Akol Solves It |
|---|---|
| Missed calls during appointments | Akol answers while your team is with clients |
| Double-booking | Your agent checks your calendar before booking |
| Stylist preference requests | Callers can request a specific stylist |
| Last-minute cancellations | Your agent can fill open slots from a waitlist |
| New client intake | Captures service history and preferences for first-time clients |
What Your Callers Experience
Agent: “Hi, thanks for calling Luxe Hair Studio! This is Ashley, how can I help you?”
Caller: “I’d like to book a cut and color.”
Agent: “I’d love to help! Do you have a preferred stylist?”
Caller: “Whoever is available soonest.”
Agent: “I have an opening with Nicole on Thursday at 2 PM. A cut and color takes about 2 hours. Does that work?”
Caller: “That’s great.”
Agent: “You’re booked with Nicole on Thursday at 2 PM. We’ll send you a reminder!”
Common Services to Add
- Haircut and style
- Color and highlights
- Blowout
- Keratin / smoothing treatment
- Extensions
- Bridal / event styling
- Manicure and pedicure
- Facial and skin care
- Massage therapy
- Waxing
Sample Agent Instructions
You are a receptionist for Luxe Hair Studio. We are a full-service salon and spa. Our stylists are Nicole, Ashley, and Maria. Haircuts are 45 minutes, color services are 1.5 to 2.5 hours, and blowouts are 30 minutes. We ask new clients to arrive 10 minutes early. Cancellations require 24-hour notice or a $25 fee applies. Gift cards are available in any amount.
Tips
- List your stylists — So callers can request their favorite by name
- Include service durations — Your agent needs this to book accurate time slots
- Add your cancellation policy — Let the agent communicate it during booking
- Connect your calendar — Keep stylist schedules synchronized
- Capture new client details — Hair type, service history, and any allergies