Data Retention

Akol automatically manages your data based on your plan. Here’s how long your data is kept and what happens when it expires.

How Long Is My Data Kept?

After the retention period, data is automatically deleted.

What Gets Deleted?

When data expires, the following are permanently removed:

• Call recordings — Audio files of your calls
• Transcripts — Written records of conversations
• Call summaries — AI-generated summaries
• Webhook logs — Delivery history for your automations

What Stays?

Some data is kept as long as your account is active:

• Your account and business profile
• Agent configurations
• Integration connections
• Billing history

Deleting Data Early

You don’t have to wait for the retention period. You can delete data anytime:

Delete a Single Call

1. Go to Dashboard > Calls
2. Click on the call you want to delete
3. Click Delete and confirm

Delete Your Account

1. Go to Dashboard > Settings > Account
2. Click Delete Account
3. Confirm the deletion

When you delete your account:

• Your data is kept for 30 days in case you change your mind
• After 30 days, everything is permanently deleted
• Phone numbers are released
• Integrations are disconnected

Export Before Deleting

Want to save your data before it expires? You can export it:

1. Go to Dashboard > Settings > Account
2. Click Export My Data
3. You’ll receive a file with all your information

Healthcare Businesses

If HIPAA compliance applies to your business, Akol will offer extended 6-year data retention as part of the HIPAA add-on (coming soon). See HIPAA Compliance for details.

Enterprise Custom Retention

Enterprise plan customers can configure custom retention periods. Contact [email protected] to discuss your requirements.

Questions?

For questions about data retention or to request custom retention settings:

• Email: [email protected]
• Support: [email protected]