Twilio
Connect Twilio to manage phone numbers, send SMS messages, and use Twilio as an alternative telephony provider.
What It Does
- Phone number management — Browse, purchase, and configure Twilio phone numbers
- Send SMS — Send text messages to callers (confirmations, follow-ups, reminders)
- Appointment reminders — Automatic SMS reminders before scheduled appointments
- Call recordings — Access call recordings stored in Twilio
- Usage tracking — Monitor your Twilio account usage and costs
How to Connect
Get Your Credentials
In Twilio, go to Console > Account Info and copy your Account SID and Auth Token.
Open Integrations
Go to Dashboard > Integrations and find Twilio.
Enter Your Credentials
Enter your Twilio Account SID and Auth Token.
Click Connect
Click Connect to activate the integration.
SMS Features
| Feature | Description |
|---|---|
| Appointment confirmations | Automatic SMS when an appointment is booked |
| Appointment reminders | SMS reminder before the scheduled time |
| Call summaries | Send a text summary after a call |
| Custom messages | Send any text message to a phone number |
Twilio charges per SMS message. Check your Twilio pricing for current rates.
Troubleshooting
SMS Not Sending
- Verify your Twilio account has sufficient balance
- Check that your Auth Token is correct and hasn’t been rotated
- Ensure your Twilio phone number has SMS capabilities enabled
Phone Number Issues
- Verify the phone number is active in your Twilio console
- Check that the number is configured for the correct capabilities (voice, SMS)
Authentication Errors
- Twilio Auth Tokens can be rotated — make sure you’re using the current one
- Update your credentials in Dashboard > Integrations > Twilio
Tips
- Use a dedicated number — Get a Twilio number specifically for Akol SMS messages
- Set up A2P messaging — Register for A2P 10DLC if sending business SMS in the US
- Monitor costs — Check your Twilio dashboard regularly for usage and charges
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