Managing Your Subscription

View your usage, change your plan, update payment details, and manage your billing — all from the dashboard.

Viewing Your Subscription

Go to Dashboard > Billing to see your current plan and usage.

You’ll see:

The billing page shows your minute usage for the current billing period. Keep an eye on this to make sure you’re on the right plan.

Usage Level	What to Do
Under 50%	You’re in good shape
50-80%	Keep an eye on it as the month progresses
Over 80%	Consider upgrading to avoid overage charges
Over 100%	You’ll be billed for additional minutes

Need more minutes or features? Upgrading is instant.

Click Billing in the sidebar.

Select the plan you want to upgrade to.

Review the new pricing and confirm the change.

Your new plan takes effect immediately. You’ll get access to the additional minutes and features right away.

When you upgrade mid-cycle, you’ll be charged a prorated amount for the remaining days in your billing period.

If you need fewer minutes, you can downgrade at any time.

Click Billing in the sidebar.

Select a lower-tier plan.

The downgrade takes effect at the end of your current billing period. You’ll keep your current plan’s features until then.

If you downgrade to a plan with fewer agents or phone numbers than you currently have, you may need to remove some before the change takes effect.

To change the credit card on file:

Your past invoices are available on the billing page. Click on any invoice to view or download it as a PDF.

If you need to cancel:

Your account will remain active until the end of your current billing period. After that:

Before canceling, consider downgrading to the Starter plan instead. At $49/month, it keeps your agent running at a lower cost.