Akol for HVAC
It’s the first hot day of summer and your phone is ringing off the hook. You’re up on a roof replacing a compressor, and every call that goes to voicemail is a customer who’s going to call the next company on Google.
Akol answers every call, handles the basics, and books the appointment — so you can focus on the job in front of you.
Why HVAC Companies Love Akol
| Problem | How Akol Solves It |
|---|---|
| Seasonal call spikes | Your agent handles 10 calls or 100 — no extra staff needed |
| Missed calls on the roof | Akol answers when you can’t reach your phone |
| Tire-kicker calls | Your agent qualifies leads so you focus on real jobs |
| After-hours emergencies | No heat in January? Your agent handles it immediately |
| Explaining the same thing all day | Your agent answers pricing and scheduling questions for you |
What Your Callers Experience
Agent: “Hi, thanks for calling Cool Air Heating and Cooling! How can I help you today?”
Caller: “My AC isn’t blowing cold air. It’s 95 degrees in my house.”
Agent: “That sounds uncomfortable! Let me help. Is your system running but blowing warm air, or is it not turning on at all?”
Caller: “It’s running, just not cold.”
Agent: “Got it. That could be a few things — low refrigerant, a dirty filter, or a compressor issue. I’d like to get a technician out to diagnose it. I have openings today at 3 PM or tomorrow at 9 AM. Which works for you?”
Caller: “Today at 3 would be great.”
Agent: “You’re all set for today at 3 PM. Can I get your address?”
Common HVAC Services to Add
Make sure your agent knows about all your services:
- AC repair and installation
- Heating repair and installation
- Furnace maintenance and tune-ups
- Heat pump services
- Ductwork cleaning and repair
- Thermostat installation
- Indoor air quality solutions
- Seasonal maintenance plans
- Emergency service
- Commercial HVAC
Handling Seasonal Rushes
HVAC businesses have predictable busy seasons. Akol helps you handle them:
Summer rush (AC calls):
- Your agent handles the volume without extra office staff
- It prioritizes emergencies (no AC with elderly or young children)
- It books the next available slot automatically
Winter rush (heating calls):
- Same benefits for furnace and heating calls
- Emergency transfers for “no heat” situations
- Maintenance plan upselling built into conversations
Setting Up Emergency Handling
HVAC emergencies are serious — especially no heat in winter or no AC with vulnerable people.
- Define emergency situations — “No heat,” “no AC with elderly,” “gas smell,” “carbon monoxide”
- Set up immediate transfers — These calls go straight to your on-call tech
- After-hours routing — Your agent handles emergencies even at midnight
Learn how to set up call transfers →
Sample Agent Instructions for HVAC
You are a receptionist for Cool Air Heating and Cooling. We service residential and commercial HVAC systems within the metro area. We offer free estimates on new installations. Our diagnostic fee is $89, which gets applied to the repair. For emergencies like no heat in winter, gas smells, or carbon monoxide concerns, transfer the call immediately. We offer seasonal maintenance plans starting at $199/year.
Pricing Example
HVAC companies typically get 20-50 calls per week during peak season.
| Plan | Monthly Cost | Minutes Included | Enough For |
|---|---|---|---|
| Starter | $49/month | 100 minutes | ~25-30 calls/month |
| Pro | $149/month | 500 minutes | ~125+ calls/month |
| Business | $299/month | 1,500 minutes | ~375+ calls/month |
Many HVAC companies start on Pro during peak season and drop to Starter in the off-season.
Tips for HVAC Companies
- Update services seasonally — Emphasize AC in summer, heating in winter
- Set up maintenance plan info — Let your agent explain and promote your service plans
- Include diagnostic fees — Callers always ask about pricing
- Define your service area — Avoid booking jobs outside your range
- Use emergency transfers — A “no heat” call in January can’t wait