Akol for Electricians
You’re in a crawl space running wire when your phone buzzes three times in a row. By the time you climb out and check, two callers have already moved on to another electrician.
Akol makes sure that never happens. Every call gets answered, every lead gets captured, and appointments get booked — while you focus on the work.
Why Electricians Love Akol
| Problem | How Akol Solves It |
|---|---|
| Can’t answer while working | Akol picks up every call, even while you’re on a ladder |
| Losing bids to faster responders | Callers get an immediate, professional response |
| Spending nights returning calls | Your agent handles scheduling during business hours |
| Explaining pricing over and over | Your agent shares your rates and service details |
| Emergency calls at all hours | Your agent identifies emergencies and reaches you right away |
What Your Callers Experience
Agent: “Hi, thanks for calling Bright Spark Electric! How can I help you today?”
Caller: “I need to get some outlets added in my garage. I’m turning it into a workshop.”
Agent: “That sounds like a great project! We do garage outlet installations all the time. How many outlets are you thinking?”
Caller: “Probably four or five. And maybe a 240-volt outlet for my welder.”
Agent: “Got it — standard outlets plus a 240-volt for the welder. I’d like to schedule our electrician to come take a look and give you a quote. We offer free estimates. I have openings on Tuesday at 10 AM or Wednesday at 2 PM. Which works?”
Caller: “Tuesday works.”
Agent: “You’re booked for Tuesday at 10 AM. I’ll need your address and a good callback number.”
Common Electrical Services to Add
Set up your agent with your full service list:
- Outlet and switch installation
- Panel upgrades and replacements
- Lighting installation (indoor and outdoor)
- Ceiling fan installation
- Whole-house rewiring
- Generator installation and service
- EV charger installation
- Smoke and carbon monoxide detectors
- Surge protection
- Electrical inspections
- Emergency electrical service
- Commercial electrical work
Setting Up Emergency Handling
Electrical emergencies can be dangerous. Make sure your agent handles them properly:
- Define emergencies — “Sparking outlet,” “burning smell,” “power outage in part of house,” “exposed wires”
- Safety-first responses — Your agent should tell callers to stay away from the hazard
- Immediate transfer — Emergency calls go straight to your phone
- After-hours coverage — Electrical emergencies don’t wait for business hours
Learn how to set up call transfers →
Sample Agent Instructions for Electricians
You are a receptionist for Bright Spark Electric. We are licensed and insured electricians serving residential and commercial customers within 25 miles of downtown. We offer free estimates on all jobs. Our service call fee is $75, which applies toward the repair. For emergencies like sparking outlets, burning smells, or exposed wires, tell the caller to stay away from the area and transfer the call immediately. We also install EV chargers and generators.
Pricing Example
Most electricians get 10-25 calls per week.
| Plan | Monthly Cost | Minutes Included | Enough For |
|---|---|---|---|
| Starter | $49/month | 100 minutes | ~25-30 calls/month |
| Pro | $149/month | 500 minutes | ~125+ calls/month |
Most electricians do well on the Starter plan. Upgrade to Pro if you run multiple crews or serve a large area.
Tips for Electricians
- Mention licensing and insurance — Add this to your agent’s knowledge so callers know you’re legit
- Include your service call fee — This is always one of the first questions
- Offer free estimates — Have your agent mention this for bigger jobs
- Set up safety responses — Your agent should tell callers to stay away from electrical hazards
- Track which services get the most calls — Use analytics to see what people need most