Make
Connect Make (formerly Integromat) to trigger automated workflows when events happen in Akol — calls, appointments, leads, and more.
What It Does
- Triggers workflows — Automatically start Make scenarios when events occur in Akol
- Sends call data — Push call details, summaries, and outcomes to Make
- Sends appointment data — Notify Make when appointments are booked
- Sends lead data — Push new lead information to Make
- Daily summaries — Send daily call statistics to trigger reporting workflows
How to Connect
Create a Webhook in Make
In Make, create a new scenario with a Webhooks > Custom webhook trigger. Copy the webhook URL.
Open Integrations
Go to Dashboard > Integrations and find Make.
Add a Webhook
Click Add Webhook, enter a name, paste your Make webhook URL, and select which events should trigger it.
Click Save
Click Save to activate the webhook.
Events You Can Send
| Event | When It Fires |
|---|---|
call.started | When a call begins |
call.ended | When a call ends |
appointment.scheduled | When an appointment is booked |
lead.created | When a new lead is captured |
daily.summary | Daily recap of all call activity |
Example Automations
| Trigger | Action in Make |
|---|---|
| Call ended | Add a row to Google Sheets |
| Appointment scheduled | Create a Trello card |
| Lead created | Send a Slack notification |
| Daily summary | Email a report to your team |
Security
Make webhooks use HMAC-SHA256 signatures for verification. Each webhook has a signing secret that Make can use to verify the request came from Akol.
The signature is sent in the X-Make-Signature header.
Troubleshooting
Make Scenario Not Triggering
- Verify the webhook URL is correct in your Akol integration settings
- Make sure your Make scenario is active (not paused)
- Check the Make scenario execution history for errors
Webhook Delivery Failures
- Akol retries failed deliveries up to 3 times with increasing delays
- Check the webhook logs in Dashboard > Integrations > Make for error details
Data Format Issues
- Use the “Webhooks > Custom webhook” module in Make (not a specific app module)
- Send a test event from Akol to let Make learn the data structure
Tips
- Start with a test — Send a test event to verify your Make scenario receives data correctly
- Use the webhook logs — Check delivery status and response codes in your Akol dashboard
- Build incrementally — Start with one simple automation, then expand as needed
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