Slack

Connect Slack to get real-time notifications about your calls directly in your Slack workspace.

What It Does

• Call alerts — Get notified when a call starts
• Call summaries — Receive a detailed summary when a call ends
• Appointment alerts — Know immediately when an appointment is booked
• Custom alerts — Get notified about urgent calls or complaints

How to Connect

What Notifications Look Like

When a Call Starts

You’ll see a message like:

Incoming call

Caller: John Smith Phone: +1-555-123-4567 Agent: Sarah

Call started at 2:30 PM

When a Call Ends

You’ll get a full summary:

Call completed

Caller: John Smith Phone: +1-555-123-4567 Duration: 5 minutes Outcome: Appointment scheduled

Summary: Customer called to schedule a drain cleaning. Appointment booked for Tuesday at 2 PM.

When an Appointment is Booked

New appointment

Customer: John Smith Date: February 10, 2026 at 2:00 PM Service: Drain Cleaning

Settings

Choose Your Channel

1. Go to Dashboard > Integrations > Slack
2. Click Settings
3. Select your preferred channel
4. Click Save

Choose Which Notifications to Receive

Troubleshooting

Not Receiving Notifications

1. Check that the right channel is selected in settings
2. If the channel is private, make sure the Akol bot has been invited (type /invite @Akol in the channel)
3. Try disconnecting and reconnecting

Notifications Going to Wrong Channel

1. Go to Dashboard > Integrations > Slack > Settings
2. Select the correct channel
3. Click Save

Connection Stopped Working

1. Go to Dashboard > Integrations > Slack
2. Click Disconnect
3. Click Connect again and re-authorize

Tips

1. Create a dedicated channel — Use something like #akol-calls or #phone-calls
2. Add your team — Make sure everyone who needs to see call notifications is in the channel
3. Use a private channel — For call data that should stay within your team