Automotive
Your technicians are under cars, your service advisors are writing up orders, and the phone keeps ringing. Every missed call is a missed oil change, brake job, or major repair.
Akol answers every call, schedules service appointments, and provides basic repair information so your shop keeps running at full capacity.
Why Auto Shops Love Akol
| Problem | How Akol Solves It |
|---|---|
| Phone rings in the shop | Akol answers while your team works on cars |
| Losing customers to quick-lube chains | Callers get instant booking instead of voicemail |
| Explaining services repeatedly | Common questions like pricing and hours answered automatically |
| After-hours appointment requests | Customers can book service visits at any time |
| No-show appointments | Reminders reduce missed appointments |
What Your Callers Experience
Agent: “Thanks for calling Precision Auto Care. This is Jake, how can I help you?”
Caller: “My check engine light came on. Can I bring it in?”
Agent: “Absolutely. We can run a full diagnostic to find out what’s going on. I have openings tomorrow at 8 AM and 1 PM. Which works better?”
Caller: “8 AM works.”
Agent: “You’re booked for tomorrow at 8 AM for an engine diagnostic. Can I get your name and the make and model of your vehicle?”
Common Services to Add
- Oil change
- Brake inspection and repair
- Engine diagnostics
- Tire rotation and alignment
- AC repair and service
- Transmission service
- Battery replacement
- State inspection
- Scheduled maintenance (30k, 60k, 90k)
- Check engine light diagnosis
Sample Agent Instructions
You are a service advisor for Precision Auto Care. We are a full-service auto repair shop. We work on all makes and models. Oil changes take about 30 minutes, brake jobs 1–2 hours, and diagnostics about 1 hour. We offer free estimates on major repairs. For towing, we recommend AAA or we can arrange a tow. Our labor rate is $110/hour.
Tips
- Capture vehicle info — Have your agent ask for year, make, model, and mileage
- Add estimated durations — So your agent can book accurate time slots
- Set up urgency detection — Strange noises, overheating, or brake failure should get priority scheduling
- Include your specialties — If you specialize in certain brands, let the agent communicate that
- Send SMS confirmations — Include your shop address and drop-off instructions