Discord

Connect Discord to receive call notifications and summaries in your Discord channels.

What It Does

• Call alerts — Get notified when calls start and end
• Call summaries — Receive AI-generated summaries with sentiment and outcome
• Appointment notifications — Know when your agent books an appointment
• Voicemail alerts — Get notified when a voicemail is left with optional transcription
• Daily summaries — Receive a daily recap of all call activity

How to Connect

What Notifications Look Like

Discord notifications use rich embeds with color-coding:

• Green — Successful calls and appointments
• Blue — Informational updates
• Yellow — Warnings and follow-up needed
• Red — Missed calls and errors

Troubleshooting

Not Receiving Notifications

1. Verify the webhook URL is correct and the webhook hasn’t been deleted in Discord
2. Check that the channel still exists
3. Try disconnecting and reconnecting with a new webhook URL

Webhook Error Messages

1. Make sure the URL is a valid Discord webhook URL (must be from discord.com)
2. Discord webhooks have rate limits — notifications may be delayed during high volume

Notifications in Wrong Channel

1. Each webhook is tied to a specific channel — create a new webhook in the correct channel
2. Update the webhook URL in your Akol integration settings

Tips

1. Create a dedicated channel — Use something like #akol-calls to keep notifications organized
2. Set up multiple webhooks — Use different channels for different businesses
3. Pin the daily summary — Pin the daily recap message for easy team reference