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IntegrationsZapier & Automation

Zapier & Automation

Connect Akol to thousands of other apps using Zapier, Make, or other automation platforms.

What It Does

  • Get notified anywhere — Send call data to Google Sheets, email, or any app
  • Automate follow-ups — Automatically send emails or texts after calls
  • Build workflows — Create multi-step automations triggered by calls
  • Connect 5,000+ apps — Via Zapier, Make, and other platforms

How It Works

When something happens in Akol (like a call ending or an appointment being booked), Akol can send that information to Zapier, Make, or your own custom systems. From there, you can do anything with it.

Example automations:

When This HappensDo This
A call endsAdd a row to a Google Sheet
An appointment is bookedSend a confirmation email
A negative call occursSend an alert to your email
A call is transferredCreate a follow-up task

Setting Up Zapier

Create a Zap in Zapier

  1. Go to zapier.com  and create a new Zap
  2. For the trigger, choose Webhooks by Zapier
  3. Select Catch Hook
  4. Zapier will give you a webhook URL — copy it

Connect to Akol

  1. Go to Dashboard > Integrations > Webhooks
  2. Click Add Webhook
  3. Paste the Zapier URL
  4. Choose which events to send (e.g., “Call ended”, “Appointment booked”)
  5. Click Create

Test It

  1. Make a test call to your Akol agent
  2. Go back to Zapier and check that the data came through
  3. Set up your action steps (e.g., add to Google Sheet, send email)

Webhook setup page

Setting Up Make (Integromat)

Create a Scenario in Make

  1. Go to make.com  and create a new Scenario
  2. Add a Webhooks module → Custom webhook
  3. Copy the webhook URL

Connect to Akol

  1. Go to Dashboard > Integrations > Webhooks
  2. Click Add Webhook
  3. Paste the Make URL
  4. Choose which events to send
  5. Click Create

Test It

  1. Run the scenario once in Make
  2. Make a test call to capture the data structure
  3. Add your action modules

Events You Can Receive

EventWhen It Fires
Call startedA call begins
Call endedA call finishes
Call transferredA call is transferred to a person
Appointment bookedAn appointment is scheduled
Transcript readyThe call transcript is available
Summary readyThe AI summary is generated

What Data Is Sent

After a call ends, the information sent includes:

  • Caller phone number and name (if captured)
  • Call duration in seconds
  • Outcome — appointment booked, message taken, transferred, etc.
  • Sentiment — positive, neutral, or negative
  • Summary — AI-generated summary of the conversation
  • Transcript — full text of the conversation

Managing Your Webhooks

Go to Dashboard > Integrations > Webhooks to:

  • Add a new webhook
  • Pause a webhook without deleting it
  • Test a webhook to make sure it’s working
  • Delete a webhook you no longer need
  • View logs to see delivery history

Troubleshooting

Zapier/Make Not Receiving Data

  1. Check that the webhook is active in Dashboard > Integrations > Webhooks
  2. Make sure you selected the right events
  3. Click Test to send a test event
  4. Check the webhook logs for any errors

Data Not Coming Through Correctly

  1. Check the webhook logs in Akol to see what was sent
  2. In Zapier/Make, re-map the data fields
  3. Make a new test call to get fresh data

Webhook Stopped Working

  1. Check the webhook status in your dashboard
  2. View the logs — if deliveries are failing, the receiving service may be down
  3. Try sending a test event

Tips

  1. Start simple — Try a basic “call ended → add to Google Sheet” automation first
  2. Use filters — In Zapier/Make, add filters to only trigger on specific outcomes (like appointments)
  3. Monitor your webhooks — Check the logs periodically to make sure everything is working
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