Google Calendar

Connect Google Calendar so your AI agent can check your availability and book appointments during phone calls.

What It Does

• Checks your calendar — The AI agent sees when you’re free and when you’re busy
• Books appointments — When a customer wants to schedule, the agent creates a calendar event
• Two-way sync — Appointments booked by Akol show up on your Google Calendar instantly
• Works with multiple calendars — Access all calendars in your Google account

How to Connect

How It Works During Calls

When a customer asks to schedule an appointment, here’s what happens:

1. Your AI agent checks your Google Calendar for open time slots
2. It offers available times to the caller (“I have openings on Tuesday at 2 PM or Wednesday at 10 AM”)
3. The customer picks a time
4. The agent creates the calendar event
5. The customer gets a confirmation

Example calendar event created by Akol:

Drain Cleaning — John Smith Tuesday, February 10, 2:00 PM – 3:00 PM Notes: Customer called about a slow drain in the kitchen. First-time customer. Phone: +1-555-123-4567

Settings

After connecting, you can configure a few things:

Choose Your Calendar

If you have multiple Google Calendars, pick which one Akol should use for bookings.

1. Go to Dashboard > Integrations > Google Calendar
2. Click Settings
3. Select your preferred calendar
4. Click Save

Set Appointment Length

Choose the default length for appointments:

• 15 minutes
• 30 minutes (default)
• 45 minutes
• 60 minutes

Business Hours

Your AI agent will only book appointments during your business hours. Make sure your hours are set correctly in Dashboard > Business Profile.

Troubleshooting

Appointments Not Showing on My Calendar

1. Check that the correct calendar is selected in settings
2. Make sure the appointment is for a future date
3. Wait a few seconds and refresh your Google Calendar

”Access Denied” When Connecting

1. Make sure you click Allow on the Google authorization screen
2. Try disconnecting and reconnecting

Agent Says You’re Available When You’re Not

1. Make sure you selected the right calendar in settings
2. Check that your existing appointments are on the same calendar
3. Click Sync Now to refresh the calendar data

Connection Stopped Working

1. Go to Dashboard > Integrations > Google Calendar
2. Click Disconnect
3. Click Connect again and re-authorize
4. This generates a fresh connection

Tips

1. Create a dedicated calendar — Keep Akol appointments separate from your personal events
2. Add buffer time — Leave gaps between appointments in your business hours settings
3. Check regularly — Review your Akol-booked appointments in your calendar